Site Leader - Fuel Service Station

About the role

A fuel service station in Harare is looking for a Site Leader to supervise staff and run the day-to-day operations of the station. The role covers customer service, cash and fuel handling, stock control and staff training.

Key responsibilities

• Supervise pump attendants and general hands to ensure excellent customer service and adherence to operating procedures.
• Oversee daily fuel sales, coupon and fuel card redemption, and ensure accurate transaction processing.
• Conduct daily cash and fuel reconciliations and report accurately and on time.
• Manage banking processes, including cash deposits and reconciliation with sales records.
• Monitor stock levels, fuel deliveries and ensure proper handling and storage.
• Enforce compliance with health, safety and environmental regulations at the station.
• Train, coach and motivate staff to meet performance targets and maintain high standards of conduct.
• Prepare and submit operational reports, highlighting variances and recommending corrective actions.
• Safeguard company assets through strong controls over cash, fuel and consumables.

Required profile

• Diploma in Marketing, Sales, Business Studies, Economics or a related field; professional certification in Marketing, Sales or Business Management is an added advantage.
• Minimum 3 years' experience in Marketing or Sales, preferably in petroleum service stations, FMCG or related industries.
• Strong leadership and supervisory skills with proven ability to manage frontline staff.
• Excellent organizational and problem-solving skills, good communication and interpersonal skills, and the ability to work under pressure.

Required skills

• Solid understanding of cash management, reconciliations and banking procedures.
• High integrity, accountability and attention to detail.