Head of Customer Acquisition & Experience

About the role

Sunningdale Medical Centre is looking for a Head of Customer Acquisition & Experience in Harare, Zimbabwe. The role combines growth and sales with retention and brand, turning leads into bookings while improving the patient journey.

Key responsibilities

• Growth engine: audit, design and execute a modern client acquisition strategy across digital, community and referral channels, meeting and exceeding monthly revenue and patient acquisition targets.
• Pipeline management: build a robust sales funnel that converts leads into bookings at a high velocity.
• Position the centre as the premier choice in the region.
• Experience pillar: map and optimise every touchpoint of the patient life cycle (onboarding, wait times, follow-ups, billing).
• Elevate standards by implementing a culture of service excellence and use data and patient feedback to continuously improve service delivery.

Required profile

• 3+ years of experience in Sales, Business Development or Growth Marketing; healthcare, aesthetics or hospitality experience is a big plus.
• Experience managing teams and driving cross-functional collaboration.
• Degree in Business, Marketing or a related field; a master's degree is an added advantage.

Required skills

• Proficiency with CRM systems, digital marketing analytics and lead generation tools.