Food & Beverage Attendant

About the role

Avani Victoria Falls Resort is looking for a Food & Beverage Attendant. The resort follows a philosophy of balancing service and privacy, with locally inspired food and an upbeat service culture. The duties listed are not exhaustive, as employees are expected to find new ways to look after guests, colleagues and the business.

Key responsibilities

• Work as a team with colleagues in all departments to ensure timely service and a smoothly running operation.
• Understand and follow all hotel policies and Standard Operating Procedures on guest service, operations and personal discipline and grooming.
• Check with your Supervisor before leaving your station or the floor for any reason.
• Know the hotel's services and facilities so you can answer guests' questions.
• Follow all safety policies to keep the work area safe.
• Carry out reasonable work requests from Managers or Supervisors, even outside your normal duties, to achieve complete guest satisfaction.
• Maintain your station to the required standards at all times.
• Learn the menus thoroughly.
• Learn and use the Point of Sale equipment correctly and follow its procedures.
• Observe strict security measures when entering guest rooms to protect guest privacy.
• Take part in all training meetings to develop professional skills and raise guest satisfaction.
• When returning from room service orders, check corridors for trays.
• Clean and break down trays in the dish area, checking for condiments, salt, pepper and sugar.