Assistant General Manager - Golf Club

About the role

A private members' golf club in Harare, Zimbabwe is looking for an Assistant General Manager to oversee day-to-day operations across its departments and support the General Manager. The role covers golf operations, the clubhouse, food and beverage, grounds and course maintenance, and member services.

Key responsibilities

• Oversee daily operations across all departments to ensure efficiency, quality and compliance.
• Support the General Manager in strategy, performance and execution, deputising in their absence.
• Lead, supervise and develop departmental teams (golf course, hospitality, pro shop, support staff).
• Implement and monitor operational policies, SOPs and performance standards.
• Drive continuous improvement and coordinate cross-functional activities across golf, hospitality and events.
• Manage operational budgets, resource allocation and cost control.
• Ensure compliance with regulatory, health and safety and club governance requirements.
• Prepare operational reports, dashboards and performance updates for the General Manager, House Committee and Executive Leadership.
• Support projects, change management and business transformation, including course and facility improvements.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Sports/Golf Club Management, Operations Management or a related field.
• Minimum 7-10 years in operations or hospitality management, ideally in a private members' club, golf club, hotel or premium leisure setting, with at least 3 years in a managerial role.
• Familiarity with club governance structures (committees, member relations) is an advantage.

Required skills

• Solid understanding of budgeting, reporting, compliance and performance management.
• Strong interpersonal, communication, analytical and problem-solving skills.