Operations Manager - Private Members' Golf Club

About the role

A private members' club in Harare is looking for an Operations Manager to oversee day-to-day operations across its departments, including golf operations, clubhouse, food and beverage, grounds and course maintenance, and member services. The role supports the General Manager in strategy and performance, deputises in the GM's absence, and leads departmental teams to meet operational and service targets.

Key responsibilities

• Oversee daily operations across all departments to ensure efficiency, quality and compliance.
• Support the General Manager in strategic planning and organisational performance, and deputise in their absence.
• Lead, supervise and develop teams in golf course, hospitality, pro shop and support areas.
• Implement and monitor operational policies, SOPs and performance standards aligned with industry benchmarks.
• Drive continuous improvement to boost productivity, member satisfaction and service delivery.
• Coordinate cross-functional activities across golf, hospitality and events.
• Manage operational budgets, resource allocation and cost control.
• Ensure compliance with regulatory, health and safety and club governance requirements.
• Prepare operational reports, dashboards and performance updates for the General Manager, House Committee and Executive Leadership.
• Support projects, change management and business transformation, including course and facility improvements.
• Engage with members, committees and stakeholders to uphold the Club's standards and traditions.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Sports/Golf Club Management, Operations Management or a related field.
• Minimum 7-10 years' experience in operations or hospitality management, ideally in a private members' club, golf club, hotel or premium leisure setting, with at least 3 years in a managerial role.
• Familiarity with club governance structures (committees, member relations) is an advantage.

Required skills

• Solid understanding of budgeting, reporting, compliance and performance management.
• Strong interpersonal, communication, analytical and problem-solving abilities.
• Ability to engage confidently and professionally with a diverse membership base.