Sales Representative – Travel Accounts

About the role

A full-time Sales Representative position in Harare, Zimbabwe, focused on developing and executing sales plans across assigned accounts to meet revenue and commercial targets. The role involves growing relationships with existing customers, building partnerships with travel agencies, corporate customers and other commercial partners, and driving new business opportunities.

Key responsibilities

• Develop and execute sales plans across assigned accounts to achieve revenue and commercial targets.
• Manage and grow relationships with existing customers and proactively identify new business opportunities.
• Build strong relationships with travel agencies, corporate customers and other key partners, acting as a trusted advisor.
• Analyse customer potential, market trends and competitor activity to find the strongest revenue opportunities.
• Maintain a healthy pipeline of opportunities and progress them from initial engagement to conversion.
• Negotiate and manage commercial agreements, balancing customer needs with Etihad's commercial objectives.
• Work with internal stakeholders and Etihad partners to develop customer solutions and support commercial initiatives.
• Keep customers informed of relevant products, services and promotions and grow their business with the company.
• Maintain accurate customer and sales activity in Etihad's CRM to support account management.

Required profile

• At least three years of relevant experience in sales, account management or business development.
• Demonstrated track record of achieving or exceeding sales, revenue or commercial targets.
• Bachelor's degree or equivalent relevant experience.
• Airline sales experience strongly preferred; candidates from the broader travel industry or high-performing B2B sales environments are also considered.
• Strong understanding of the Zimbabwean and/or wider Southern African travel and commercial market is highly desirable.

Required skills

• Account management and business development, including identifying, developing and converting new opportunities.
• Excellent communication, negotiation and relationship-building skills.
• Commercial and analytical capability, using data and market insights to make sales decisions.
• Ability to work across multiple internal and external stakeholders in a target-driven environment.