Operations Manager

About the role

DataGuard International is seeking an Operations Manager to lead daily activities at its Harare office. The role will ensure that records‑management and digitisation services are delivered efficiently, safely and in line with regulatory standards.

Key responsibilities

• Coordinate cross‑functional teams to execute records management and digitisation projects.
• Monitor performance metrics, analyse workflow data and drive continuous process improvement.
• Manage resources, budgets and staffing plans to meet service level agreements.
• Ensure compliance with quality, risk and regulatory requirements.
• Develop and enforce operational policies and standard operating procedures.
• Maintain strong client relationships and support business growth initiatives.

Required profile

• Proven experience in operations management, preferably within data or information services.
• Strong background in process optimisation, workflow design and performance monitoring.
• Excellent organisational, problem‑solving and decision‑making abilities.
• Effective communication and interpersonal skills for collaboration across teams and with clients.
• Bachelor’s degree in Business Administration, Operations Management or related field, or equivalent experience.
• Willingness to work on‑site in Harare and adapt to a fast‑paced environment.

Required skills