Branch Manager – Marondera

About the role

Old Mutual is seeking a motivated Branch Manager to lead its Marondera branch. The role combines people leadership, customer service excellence, and the execution of sales and operational strategies to drive sustainable growth.

Key responsibilities

• Enforce internal controls and implement cash‑management processes to prevent losses and mitigate risk.
• Monitor staff compliance with operational and legislative requirements, conduct ad‑hoc checks and take corrective action when needed.
• Communicate sales and operational targets to the team and track achievement against those targets.
• Operationalise business strategies, sales campaigns and marketing initiatives to increase profitability.
• Manage expenses within the agreed budget, monitor General Ledger reports and improve month‑on‑month profitability.
• Track client feedback, handle complaints and compliments, and ensure service standards are met to retain customers.
• Build collaborative relationships with stakeholders and reinforce a service culture through dedicated service days.
• Identify and implement process‑improvement opportunities to enhance customer service delivery.

Required profile

• Business degree (IBOZ Diploma is an advantage).
• 3–5 years’ experience in retail banking operations management.
• Background in banking, sales, lending or distribution.
• Strong business acumen and financial insight.
• Ability to manage complexity, ensure accountability and direct work.
• Proven decision‑making quality and ability to instill trust.