Process Engineer

About the role

Responsible for coordinating strategic transformation initiatives across the organization while ensuring efficient operations. The role works across business units to optimise processes, improve customer experience and deliver measurable business benefits.

Key responsibilities

• Lead cross‑functional transformation programmes, define roadmaps, KPIs and monitor progress against timelines and budgets.
• Collaborate with BU COOs and senior leadership to optimise business processes for efficiency and customer experience.
• Maintain a process database, inter‑departmental SLA framework and track transformation benefits to ensure business cases are achieved.
• Engage executive and operational stakeholders, establish governance structures and provide regular updates to leadership.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or related field.
• Minimum 7 years experience in business transformation, operations or process improvement, with at least 3 years managing cross‑functional projects.
• Proven track record of delivering complex transformation initiatives with measurable benefits.
• Experience in a regulated financial services environment is desirable.

Required skills

• Process design
• Process mapping
• Performance reporting solutions
• Lean Six Sigma methodology