Workshop Supervisor

About the role

A workshop supervisor is needed in Harare to supervise and coordinate daily workshop operations, job allocation and workflow. The role leads, motivates and monitors technicians' performance and productivity against set KPIs, while ensuring quality repairs, accurate diagnostics and timely job completion.

Key responsibilities

• Monitor workshop turnaround times, productivity and revenue, and address performance gaps
• Ensure proper use and control of tools, equipment, spare parts and workshop resources
• Enforce compliance with SOPs, operational procedures and documentation requirements
• Ensure strict adherence to health, safety, PPE and housekeeping standards
• Provide technical guidance and problem-solving support to workshop staff
• Handle customer-related workshop issues and maintain high service and workmanship standards
• Identify and implement process improvements to increase efficiency, reduce wastage and improve profitability
• Prepare workshop performance reports and raise operational, technical and staffing issues to management

Required profile

• Diploma or relevant qualification in Motor Vehicle Technology, Automotive Engineering, Mechanical Engineering or a related field
• 3-5 years' experience in automotive workshop operations, with proven supervisory or team-lead experience
• Proven ability to manage teams, meet KPIs and improve productivity and turnaround times
• Good problem-solving, leadership and communication skills
• Experience in SOP, quality control, health & safety and workshop resource management
• A valid Class 1/2/4 driver's licence is an added advantage