Support Specialist

About the role

The Support Specialist will assist schools in using the Rongeka Africa platform, ensuring a smooth onboarding experience and providing ongoing technical assistance. This role focuses on delivering high‑quality customer service through multiple communication channels.

Key responsibilities

• Respond to customer enquiries via WhatsApp, email, and phone.
• Guide schools through onboarding and system setup.
• Troubleshoot basic user issues and escalate complex problems.
• Deliver user training sessions and product demonstrations.
• Record, track, and follow up on support requests to ensure resolution.
• Collect feedback and report recurring issues to improve the platform.

Required profile

• Diploma or degree in IT, Computer Science, Business Information Systems, or a related field.
• Strong communication and customer‑service abilities.
• Basic computer troubleshooting competence.
• Excellent problem‑solving and organizational skills.
• Ability to work both independently and collaboratively.

Required skills

• Computer troubleshooting