IT Systems Officer

About the role

A local authority in Harare, Zimbabwe is looking for an IT Systems Officer on a full-time basis. The post covers the installation, configuration, maintenance and repair of computers, printers and network equipment, and provides first-line technical support to Council staff across departments.

Key responsibilities

• Install, configure, maintain and repair computer hardware, software, printers and network equipment.
• Provide first-line technical support to Council staff across departments.
• Monitor and maintain Council networks, internet connectivity, email systems and user accounts.
• Troubleshoot ICT faults and ensure timely resolution of system challenges.
• Ensure data security through routine backups, antivirus management and adherence to ICT policies.
• Maintain and update ICT asset registers and documentation.
• Assist in ICT procurement, system upgrades and implementation of new technologies.
• Provide basic ICT training and user support to staff as required.
• Support implementation of e-Government and local authority digital systems.
• Establish databases for the Council and assist in its monitoring and evaluation functions.

Required profile

• Degree in Information Technology, Computer Science or a related field.
• At least 2 years' relevant experience in ICT technical support.
• Professional certifications such as CompTIA A+, Network+, CCNA or Microsoft certifications are an added advantage.
• Experience in a local authority or public sector environment is an added advantage.

Required skills

• Strong troubleshooting and analytical skills.
• High level of professionalism, integrity and confidentiality.
• Good communication and interpersonal skills.
• Ability to work independently with minimal supervision and to meet deadlines under pressure.