IT Support Technician

About the role

TestHiring is looking for an IT Support Technician in Harare, Zimbabwe. The role covers diagnosing and fixing problems with computers, laptops, printers and mobile devices, and supporting users through phone, email or chat.

Key responsibilities

• Diagnose and fix problems with computers, laptops, printers and mobile devices
• Answer user requests and support tickets by phone, email or chat
• Install and configure operating systems, software programs and hardware peripherals
• Monitor basic local network connections and fix connectivity issues
• Create employee accounts, reset passwords and manage access permissions
• Log support calls, track repairs and document fixes in a ticketing system
• Teach staff how to use new hardware and software safely and correctly

Required profile

• National Foundation Certificate, National Certificate, National Diploma or Degree in Information Technology, Computer Science, Computer Systems or equivalent
• 5 O levels including English and Mathematics
• 1 to 2 years of hands-on technical or customer service experience
• Good problem-solving and interpersonal skills

Required skills

• Strong knowledge of Windows, macOS or Linux operating systems
• Basic networking and hardware repair