Customer Service Specialist – French Speaker (Remote)

About the role

We are seeking a bilingual Customer Service Specialist to join our remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound calls in French and English.

Key responsibilities

• Answer and place customer service calls, managing multiple cases simultaneously.
• Assist homeowners using a booking platform with modifications, cancellations, deposit claims and escalations.
• Log, classify and follow up on all interactions, maintaining accurate call histories.
• Analyze call data and share feedback to improve service quality.
• Stay informed about platform updates and collaborate with internal and external teams through documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a travel or technical support environment.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and experience working online.
• Availability to work 30‑40 hours per week, including mandatory weekend shifts (12 pm‑8 pm CET).

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Microsoft Office suite.

What we offer

• 100 % remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.