Laundry Supervisor

About the role

The Rainbow Towers Hotel in Harare is looking for a Laundry Supervisor to run its hotel laundry, covering guest laundry, linen, towels, uniforms and other textile items. The post reports to the Executive Housekeeper and is permanent.

Key responsibilities

• Supervise day-to-day laundry operations and plan and allocate work to attendants so daily targets and turnaround times are met
• Receive, process and return guest laundry accurately and on time
• Maintain linen control systems, including counts, par levels, stock-takes and loss/damage records
• Keep hygiene, cleanliness and safety standards in the laundry area
• Monitor use of chemicals, machinery and equipment and report faults for repair
• Control consumables and chemicals, minimise wastage and costs, and manage re-wash and stain-removal procedures
• Prepare duty rosters, monitor attendance and train, coach and appraise staff
• Liaise with Housekeeping, Food & Beverage and other departments on linen and uniform needs
• Prepare and submit daily, weekly and monthly laundry and linen reports to the Executive Housekeeper

Required profile

• At least 5 O' Levels
• National Diploma in Hospitality, Tourism Management, Housekeeping or Laundry Operations
• At least 2 years' experience in a similar role
• High level of attention to detail, strong supervisory and people-management skills, customer service orientation and excellent communication skills
• Physical fitness and stamina