Branch Manager – Murambinda

About the role

We are seeking a motivated leader passionate about people and customer service to manage our CABS branch in Murambinda. The Branch Manager will partner with regional leadership to execute strategy, strengthen team capability, and deliver a superior customer experience.

Key responsibilities

• Enforce internal controls and cash management processes to prevent losses and mitigate risk.
• Monitor compliance with operational and legislative requirements, conduct checks, and take corrective action when needed.
• Communicate sales and operational targets to staff and track branch performance against growth objectives.
• Operationalise business strategies, sales campaigns and marketing initiatives to increase profitability.
• Manage expenses against budget, monitor General Ledger reports and drive month‑on‑month profitability.
• Track client feedback, handle complaints and compliments, and ensure high service standards to retain customers.
• Build collaborative relationships with stakeholders and reinforce a service culture through service days and CABS culture initiatives.
• Collaborate with internal business channels to support branch performance and identify process improvements.

Required profile

• Business degree (IBOZ Diploma is an advantage).
• 3–5 years experience in retail banking operations management.
• Background in banking, sales, lending or distribution is desirable.
• Strong business acumen and ability to drive sustainable sales growth.

Required skills

• Business Insight
• Communicates Effectively
• Decision Quality
• Directs Work
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity