Quality Assurance Specialist

About the role

The Quality Assurance Specialist will join Job Connect’s on‑site team in Harare to design, implement and maintain quality assurance processes that safeguard the accuracy, reliability and compliance of the recruitment platform and its services.

Key responsibilities

• Review and optimise workflows, documentation and operational procedures.
• Conduct regular quality checks, audits and compliance assessments.
• Identify process gaps and recommend corrective actions.
• Collaborate with operations, product and customer support to resolve quality issues.
• Track corrective actions, monitor performance metrics and prepare quality reports.
• Maintain quality records and support continuous‑improvement initiatives.

Required profile

• Proven experience in quality management, quality auditing and compliance.
• Familiarity with Good Manufacturing Practice (GMP) or comparable quality frameworks.
• Strong analytical, problem‑solving and documentation abilities.
• Effective communication and teamwork skills for cross‑functional collaboration.
• Relevant education in quality management, operations, engineering or a related field; certifications such as ISO or Six Sigma are a plus.

Required skills

• GMP
• ISO
• Six Sigma