Receptionist Cashier – Front Office

About the role

The Front Office of the Victoria Falls Rainbow Hotel is seeking a friendly and detail‑oriented Receptionist Cashier. You will be the first point of contact for guests, handling reservations, check‑ins, check‑outs, and all related cash handling duties while ensuring a smooth and welcoming experience.

Key responsibilities

• Greet guests, respond to enquiries, collect feedback and address special needs.
• Process reservations, perform check‑in and check‑out procedures, and manage cashiering functions.
• Maintain and update guest accounts, profiles, and city ledger transfers to accounts receivable.
• Ensure guest history records are current and accurate.
• Apply knowledge of hotel emergency procedures and key‑to‑city protocols.

Required profile

• Higher National Diploma or National Diploma in Tourism and Hospitality Management.
• At least 1 year of experience in a similar front‑office or cashier role.
• Strong ability to work independently with minimal supervision.
• High level of accuracy and attention to detail.
• Commitment to organizational standards and guest service excellence.

Required skills

• Hands‑on experience with the Opera hotel property management system.

What we offer

• Permanent employment in a vibrant tourism destination.
• Opportunity to develop a career in hospitality within a reputable hotel group.