Customer Service Officer

About the role

We are seeking a dynamic, customer‑focused individual to join our Operations team in Zvishavane as a Customer Service Officer. The role involves handling financial transactions, promoting our products, and delivering high‑quality service to our clients.

Key responsibilities

• Process remittance transactions accurately and efficiently.
• Promote company products and partner services to drive sales and customer growth.
• Build and maintain strong customer relationships.
• Educate customers on products, services, and digital self‑service platforms.
• Conduct market and competitor analysis and identify new business opportunities.

Required profile

• Minimum 2 years experience in sales or customer service within the financial services sector.
• Strong communication and relationship‑building abilities.

Required skills

• Proficiency in Microsoft Office.