Business Development Manager

About the role

The Business Development Manager will drive revenue growth by acquiring new BPO customers and expanding relationships with existing clients across local, regional and international markets. You will shape the BPO strategy, design solutions and lead market development initiatives.

Key responsibilities

• Draft the BPO Business Development Strategy and integrate it into the corporate plan.
• Design local and international sales, business, marketing and profitability plans.
• Develop customer acquisition strategies for BPO services in target markets.
• Collaborate with analysts to define solution pricing and packaging.
• Identify and develop new BPO products and services for existing and new markets.
• Gather market intelligence and customer insights to uncover business opportunities.
• Identify and sign up partners and resellers for international sales.
• Provide collateral and training support to sales and distribution teams.
• Execute lead generation, prospecting, networking and face‑to‑face appointments.
• Support digital marketing activities including SEO/SEM, email, social media and display advertising.

Required profile

• 6 O‑levels and 2 A‑levels (English and Mathematics).
• Bachelor’s degree in Marketing, Business Management or a related field.
• Minimum six years of experience in business development, sales or commercial management, with at least one year in a leadership role.
• MBA, MBL or other relevant postgraduate qualification is a plus.
• Strong strategic, analytical and problem‑solving abilities with a track record of driving growth.
• Excellent professionalism, integrity and commercial acumen.

Required skills

• Artificial Intelligence (AI)
• Digital transformation