Airport Manager – Harare

About the role

Etihad Airways is seeking an experienced Airport Manager to lead its Harare operations. The role involves overseeing all passenger and aircraft handling activities, ensuring safety, security, and service standards are met while driving performance and profitability.

Key responsibilities

• Direct and supervise daily passenger and aircraft handling, adhering to checklists, brand standards, and regulatory requirements.
• Manage shift schedules, including weekends and public holidays, to maintain continuous airport operations.
• Lead safety and security initiatives, conduct risk assessments, and report compliance outcomes.
• Coordinate VIP, MAAS, PRM, and special guest requirements, ensuring seamless service delivery.
• Develop and rehearse emergency response, disruption, and business continuity plans.
• Monitor on‑time performance, analyse delays, and implement mitigation strategies.
• Drive ancillary sales, promotional activities, and compliance monitoring.
• Maintain customer service standards and report on related KPIs.

Required profile

• Degree‑level education or equivalent industry experience.
• 7‑9 years of senior management experience in airport or aviation operations.
• Proven leadership in high‑pressure, multicultural environments.
• Experience managing shift‑based teams and delivering results across multiple channels.
• Previous regional or international exposure is advantageous.

Required skills