Server

Anji Chinese Restaurant, Tangier, Morocco

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Welcomes guests and ensures a friendly dining experience, taking orders accurately and coordinating with kitchen staff to guarantee timely service. Resolves customer requests promptly, maintaining high guest satisfaction and adhering to cleanliness and food service standards. Demonstrates strong interpersonal skills and adaptability in a fast‑paced restaurant environment.

Customer Service Representative (Téléconseiller)

Majorel, Marrakech, Morocco

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Provided phone support to customers with professionalism and empathy, efficiently resolving inquiries and complaints. Delivered accurate information while meeting performance targets in a fast‑paced, target‑driven environment. Strengthened communication, problem‑solving and conflict‑resolution abilities through daily interactions.

Hotel Receptionist

Demnate, Morocco

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Managed guest check‑ins and check‑outs, handling reservations and responding to diverse customer inquiries. Delivered front‑desk services to both local and international guests, coordinating with hotel staff to ensure seamless guest experiences. Maintained high standards of professionalism and hospitality.

Freelance Translator & Tourist Assistant

Demnate & Marrakech, Morocco

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Assisted international visitors in Arabic, English and French, facilitating communication with local businesses and service providers. Guided tourists around local attractions, providing cultural and practical information. Leveraged multilingual abilities to enhance visitor satisfaction.

English Tutor

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Taught English to students of varying ages and proficiency levels, planning engaging lessons to improve speaking, grammar and vocabulary. Encouraged confidence and practical communication skills through interactive activities. Adapted teaching methods to meet individual learner needs.

Sales Assistant

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Assisted customers with purchases and product recommendations, building positive relationships through excellent service. Supported daily sales operations, including inventory organization and merchandising. Contributed to achieving sales targets and enhancing the shopping experience.

Volunteer

American Center & International Organizations

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Participated in educational and cultural exchange activities, collaborating with multicultural teams and international volunteers. Supported community events and communication initiatives, fostering cross‑cultural understanding. Gained experience in event coordination and teamwork.