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8 years of experience

Skills

Customer Service Massage Therapy Beauty Therapy Hospitality Management Barista Receptionist Cash Handling Daily Reporting Team Motivation Microsoft Office Adobe Reader Photoshop Spa Treatments Cleanliness Standards

Experience

Beauty Specialist / Massage Therapist

Revitalize Wellness Center (Muthaiga branch & Radisson Blu)

2021-03 -

Provides high‑quality beauty and massage services to a diverse client base, ensuring a clean and welcoming environment. Updates management on inventory gaps and maintains service standards. Utilises therapeutic techniques learned from specialized wellness training to enhance client satisfaction.

Barista, Receptionist, Cashier

Geed Hotel

2017-01 - 2019-05

Managed guest check‑in/check‑out processes, handled cash transactions and prepared coffee beverages. Produced daily operational reports for management and promoted hotel services. Ensured premises cleanliness and coordinated inventory orders, contributing to smooth front‑desk operations.

Beauty Specialist / Massage Therapist

Revitalize Wellness Center (Muthaiga branch & Radisson Blu)

2019-06 - 2021-03

Delivered professional massage and beauty treatments, maintaining strict hygiene standards. Communicated inventory needs to management and ensured timely service delivery. Supported client retention through personalized care and consistent service quality.

Waitress

Nairobi Gymkhana

2016-11 - 2017-01

Ensured a clean dining area and assisted members with menu selections. Took orders, delivered food promptly, and compiled weekly reports for management. Reported stock shortages and handled customer complaints efficiently.

Waitress

Lemon Lounge

2016-08 - 2016-11

Provided attentive service, delivered orders on time, and maintained a clean environment. Produced daily short reports for the owner, advised on stock issues, and motivated staff to work cohesively. Implemented strategies to retain and grow the customer base.

Hostess

Funcity Restaurant

2015-01 - 2016-07

Created a welcoming atmosphere for guests, ensured cleanliness of the dining area, and promoted restaurant services. Compiled short daily reports for the owner and addressed customer comfort needs promptly.

Languages

English

fluent

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Last updated: 1 month ago